1.1 In the Terms and Conditions the following definitions apply:

“Charity” means The Community Health Foundation, registered charity number 271847, trading as Concord Institute.

“Student” means any person that has completed and submitted any registration form by post or online at the Concord Institute website concordinstitute.com and which registration has been accepted by the Charity.

“Institute premises” means the premises of Concord Institute at Unit 2-4, Thane Works, Thane Villas, London N7 7NU, United Kingdom.

“Terms and Conditions” means these terms and conditions.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1.3 The Terms and Conditions are incorporated into the Registration Form.

The Charity reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Charity and the conduct of Students. Any such changes will be notified to Students and, until revoked, are and will be binding on Students.

The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.



2.1 Subject to condition 2.2, when a person has completed the Registration Form he will become a Student at Concord Institute.

2.2 Acceptance of a person as a Student is at the absolute discretion of the Charity.

2.3 The Charity reserves the right to expel from the Institute premises or suspend for a specific period any Student whose conduct is or may, in the Charity’s reasonable opinion, be injurious to the character of the Charity or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Students of the Charity. Any Student so expelled will forthwith cease to be a Student of the Charity and will not be entitled to any refund for any period during which his studentship is suspended.



3.1 Details of programme, class and practice session times at the Institute premises may vary from time to time. Programme, class and practice session times will be published by the Charity and will be available either at the Institute premises or at concordinstitute.com



4.1 Details of programme, class and practice session prices are available either at concordinstitute.com or directly from the Institute premises and will be such prices as determined by the Charity from time to time.

4.2 A Student may not attend any programme, class or practice session at the Institute premises without first booking and or paying for the relevant programme, class or practice session.

4.3 Deposit payments for programmes, classes or practice sessions in any amount are non-refundable and non-exchangeable unless otherwise stated in the Terms and Conditions. If a series of classes is bought and only part used there will be no refund available for the remaining sessions.



5.1 A Student may only book programmes and classes for themselves via their personal booking facility at the Mindbody Online website linked from concordinstitute.com

5.2 Programmes and classes are booked on a first-come first-served basis.

5.3 In order for programmes and classes to be booked in, we require a nominated credit card to be stored on our system. The credit card will not be charged, unless you nominate payment for your programmes and classes to be taken from this card or if you’ve not given us the minimum 48 hours cancellation we will charge your card the full agreed price for the session



6.1 Students are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Charity reserves the right to refuse access to any Student if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by participation in the Charity’s bodywork programmes or classes.

6.2 Students with low/high blood pressure and/or cardiac irregularities should not attend bodywork programmes or classes until they have written permission from their Doctor. If there is any doubt, the Student should consult their doctor. Students must notify the Charity of any circumstances affecting their health which may be exacerbated through continued participation in the Charity’s bodywork programmes or classes.

6.3 Students are required to follow the instructions of the instructor at all times.



7.1 The Charity cannot be held responsible for any particular programme, class, instructor and/or item of equipment not being available for whatever reason. The Charity reserves the right to make alterations to the programmes, classes, instructors and/or equipment, as well as to any ancillary facilities provided to Students, without notice and in its absolute discretion and the Charity will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

7.2 It is the Student’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Students accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.

7.3 The Charity accepts no liability for loss or damage to property of Students or for injury to Students on the Institute premises or outside the Institute premises except insofar as such loss, damage or injury is by law incapable of exclusion.



8.1 A Student is entitled to use the Institute premises facilities provided always that the Charity may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Institute premises or the Charity.

8.2 Children under the age of 16 may only use the Institute premises and attend classes if accompanied by an adult.



9.1 Personal belongings are brought onto the Institute premises at the Student’s own risk and the Charity does not accept liability for any loss or damage whatsoever to such items.



10.1 Students are requested to bring with them and wear forms of dress and footware appropriate to the type of class being participated in: self-expression, cooking or bodywork.

10.2 Students should use a yoga mat to practice in the studio. Yoga mats will be provided by the Charity for the use of Students during yoga classes.



11.1 In the interests of safety and hygiene, no crockery, glass or food are permitted in the bodywork and self-expression course room. Water will be provided in the bodywork room during bodywork sessions. Other than with the exception of guide dogs, no pets are permitted in the Institute premises or grounds.

11.2 Students must not walk around the Institute premises barefoot if they have verrucas or similar foot complaints.

11.3 Students must use the main entrance to the Institute premises when entering or leaving the Institute premises. Fire exits, which are clearly marked, are there in the interests of safety and Students must not interfere with these exits for any reason. In the event of a fire, Students are asked to make their way to the nearest available exit.

11.4 Smoking is forbidden in the Institute premises.

11.5 In cooking classes, Students must take special care with regards to safe handling of knives, sharp implements, heavy/hot cooking utensils and being in the presence of naked flames and hots foods and liquids. Students must follow any safety guidance given by the cooking teacher and address any health and safety concerns they have to the teacher.



12.1 Students are required to give notice to the Charity of any change of home address or email address or contact phone number. Failing such notice, all communications will be assumed to have been received by the Student within five days of email sent or mailing to the last address (of either type) notified to the Charity.

12.2 The Charity reserves the right to refuse admission to the Institute premises.

12.3 The Charity may assign the benefit of the Registration Process and a Student’s studentship to a third party at any time without notice to the Student.

12.4 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

12.5 The Charity may, if a Student so wishes, communicate with the Student by electronic mail (“email”). By providing an email address to the Charity the Student consents to receiving email communications from the Charity, including notices pursuant to the Terms and Conditions. The Student also accepts the risk that email may not be a secure and confidential means of communication. The Charity will not be liable for any loss or damage suffered as a result of communicating with a Student by email.

12.6 Students must at all times observe the Institute premises guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Charity may issue to ensure the smooth operation of the Institute for the convenience of all Students.

12.7 Any marketing, educational or other materials of this nature whatsoever produced by the Charity in connection with the Institute and which are made available to Students at the Institute premises will at all times remain the property of the Charity and will be subject to the Charity’s copyright.

Privacy Policy

These Terms and Conditions cover both websites concordinstitute.com and www.concordinstitute.co.uk

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and volunteers if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. It also uses pixels when interacting between various third parties.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and Trademark
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked [delete this paragraphed clause if no registered trademark exists].

We have several different e-mail addresses for different queries. These and other contact information can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company, The Community Health Foundation, is registered in England and Wales, registered charity number 271847, trading as Concord Institute. Registered office Unit 2-4, Thane Works, Thane Villas, London N7 7NU.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site Clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis